There are several reasons why performances may be missing from your profile and/or the rankings. The most common reasons are noted below as well as what to do in these instances.

• Your performance has been imported onto the site but hasn't been assigned to your profile:
  When performances are added to the site our system tries to automatically assign them to an athlete's profile. However, it relies on the information in the official results closely matching the information we have in our database.
  
  If your performance has not been added to your profile, please log in, search for your name in the Results, and click on the envelope icon to the right of your name. This will initiate an automated message to us to assign the performance to your profile. Team managers, organisers and others can also can also log in and notify us of performance assignments in this way. Instructions on clicking the envelope are at the top of all our Results pages:
  
  “Has your performance not been assigned to your profile yet? Just click the envelope beside your performance below to notify us and get it on your profile.”
  
  Due to the large number of people in our database we rely on the Name, Age Group and Club of an athlete in order to know whose performance it is. If your Name, Age Group and/or Club in the official results does not match the details we have for you in our database then we cannot be certain that the performance is "yours".
  
  Often it is just basic spelling mistakes which cause problems preventing performances from being assigned. Our team do their best to assign as many performances as possible but those which meet the rankings standards are prioritised.
  

• We are not including performances from that particular fixture:
  Although we process the vast majority of fixtures, some are omitted since we can only include verifiable performances in bona-fide competitions where the level of officiating is of a consistent standard.
  
  For example, in agreement with all relevant organisations, such as the Home County Schools Athletics Associations, we will only be including schools meetings at county and higher levels.
  
  Further reasons for performances being excluded are if:
  • The level of officiating is not of an acceptable standard and/or the meeting did not have a UKA permit.
  • Races were not started by a gun.
  • Times in races that were manually timed are not recorded to 0.1 seconds.
  • Performances are part of a Sportshall event .
• We have not received/found the official results yet:
  If the fixture name in the "Meeting" column on the results page is red (i.e. a link to the official results, see right for example) then we have received the results, if it is black then we have not.
  
  If you are the meeting organiser, please confirm this to us and if you have a copy of any results we are missing, please send them to admin@thepowerof10.info or log in and use the respective "submit" link on the results page. We will then process them and add the performances as soon as possible.
• We have not processed the results yet:
  Once we have received the official results from a fixture, we have to collate them into a format which can then be imported into our database. For Track & Field competitions, 10K, Half Marathon and Marathon road races we aim to have imported the performances within 24 hours of receiving the results.
  
• Your performance appears on your profile but not on the rankings:
  This might happen for a few reasons:
  • The ranking pages are on a cache to speed up performance. This means that, unlike profile pages, they do not update immediately. As the cache for the ranking pages refreshes every few hours it is possible that, if we have added your performance to the site very recently, the rankings will not have refreshed yet to include it. If you think this could be the case, please check again in a few hours time.
  • Your performance might be wind assisted. If the wind-gauge reading for a performance was greater than +2.0 m/s then it is not eligible for the default rankings. Nor is it able to count as a record. This is the approach use by statisticians worldwide, including the World Records from the IAAF. On the Power of 10, the performance will have "w" beside it if it is wind-assisted.
    
    There is an option to include wind-assisted performances when viewing ranking lists using the Extended Rankings Section.
  • Your performance might not be inside the cut-off. Because we usually only add performances within certain standards, our ranking pages use these standards as an upper limit to ensure accuracy.
    
    If your performance isn't inside this limit, it won't show on the default lists. We do give users the option to include all performances on the ranking lists, regardless of standard. For information on this please see the details on the Extended Rankings Section. N.B. though that as soon as you take the upper limit away, we can no longer guarantee the accuracy of the rankings as there will be many performances outside our standards that are missing.
  • Other factors prevent it from being included. For example, in road races, if the course is found to be short then the performance will be removed from the rankings; or if we are informed that hurdles were set at the wrong height. If something like this is the case, you will usually be able to tell by looking at the event code. If it contains "NS" or "SHORT" or similar then it is ineligible for the rankings. Please see the Event Code Explained section for more information on these. We will normally also put a note in the internal result page detailing why the performances are ineligible.
    
    Also, please note that races done on multi-terrain courses are not eligible for the rankings due to the fact that their distance (and elevation) cannot be measured accurately enough.
• Past performances are missing:
  We only started collecting data in 2006 and initially our standards for inclusion were harder than they are now. As such, many past performances will not be on the site. We have added thousands of past performances so that our "All Time" ranking lists are correct but these are generally only the very best British performances.
  
  People are currently able to add their past performances themselves via the Submit Performance Form. But please note: we require some way to verify all performances added to the site. A direct working weblink is required. However there are clearly huge problems in obtaining verification for performances where results cannot be found on the internet. In these cases, the best course of action is for you add the performances using the above link and then to email us scans of the official results or the results as they appeared in old issues of Athletics Weekly if you have them. We recognise that this could be difficult for many people but we require verification to preserve the accuracy of the data on the site.

• It is an overseas performance:
  We will include performances by British athletes regardless of where they are achieved. However, it is a lot harder for us to find or be notified of performances from overseas fixtures which is why such performances, even if they are within our standards, might be missing. If you have overseas performances missing please click here and follow the instructions.
• It is a performance achieved by an U11:
  We do not produce rankings lists for U11 (or younger) performances. UKA rules are only applicable to U13s and above. However if an U11 athlete achieves a performance within the standards for U13s it will be shown in the U13 rankings lists.

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